Our People

Our service delivery methods include:

• Contact Centre services that cater for telephony interactions with agents;
• Face-to-face service which includes service at our Walk-in centres across South Africa;
• Electronic media centre, which effectively manages e-mail, fax and SMS queries;
• Website access, which provides real-time access to all member information; and the
• Medshield App, which provides a host of real-time, online member services and information. The App is available for download on the Google Play Store and App Store Android and IOS App.