Complaints Escalation Process - Medshield

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Complaints Escalation Process

Complaints Escalation Process

In the spirit of promoting the highest level of professional and ethical conduct, Medshield Medical Scheme is committed to a complaint management approach that treats our clients fairly and effectively.

To lodge a complaint please use the contact details below:

Telephone:Email:
Telephone: 086 000 2120 – request to speak to the
respective Operational Manager or General
Manager: Operations – depending on the nature of
the complaint. 		E-mail: complaints@medshield.co.za to the Operational Manager and General Manager: Operations. The complaint will be dealt with in linewith the complaints escalation procedure in order to ensure fair and timeous resolution.